Refund Policy
We have a 14-day return policy, which means you have 14 days after receiving your item to request a return.
To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
To start a return, you can contact us at hello@growinguptoys.com. If your return is accepted, you’ll pay for the shipping and ensure to send it in a proper package. Items sent back to us without first requesting a return will not be accepted. Once the product is received, we will have a period of 5-7 business days to refund, exchange the product or store credit.
You can always contact us for any return question at hello@growinguptoys.com.
Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.
Order Cancellation
The order may be canceled or modified during the next 30 minutes after the order is placed.
Exceptions / non-returnable items
Personalized items will not apply for returns, with the exception of factory errors caused by the company.
Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.